Desk Operations Coordinator

Kuwait, Kuwait

Job Description

Overview

+ ***This position will be physically located in Kuwait in support of LOGCAP

+ This position will perform all Desk Operations functions for the PMO that deal with dispatching initial response to accidents or incidents, providing emergency notifications IAW notification matrix provided by the USG, and plotting recording responses to accidents and incidents. Coordinate with the US Army Crimes Record Center (CRC) for the submission of appropriate Military Police Reports (MPRs) IAW AR 190-45 and CRC policies and procedures. Monitor IDS (intrusion detector system) and CCTVs (closed-circuit television systems).

Responsibilities

+ This position description is subject to change at any time as needed to meet the requirements of the program or company.

+ Record incidents and offenses occurring in a 24-hour period on a DA Form 3997, Military Police Desk Blotter, or DA Form 1594, Daily Staff Journal, and other reports/forms IAW AR 190-40, Serious Incident Report; AR 190-45, Law Enforcement Reporting; FM 3-19.40, Military Police Internment/Resettlement Operations; and FM 19-10, Military Police law and order Operations; or at the direction of the Provost Marshal.

+ Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders.

+ Answers 911 and non-emergency phones calls via land, VoIP, Whatsapp or cell phone process, prioritize, and dispatch appropriate response units.

+ Determines and assigns the level of priority of the call and enters the data into a computer-aided dispatch system for radio dispatch

+ Simultaneously handles multiple communication channels such as radio, telephone, and SMS messaging

+ Monitors the location and availability of emergency responders to dispatch appropriate teams during emergencies

+ Maintains up-to-date knowledge of radio transmission, broadcasting, control and operation of telecommunication systems

+ Maintain a dialogue as appropriate with installation law enforcement personnel to enhance our relationship and increase security of assets we have under our control.

+ Temporarily safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document, which shall be filed for all evidence being held.

+ Desk Operations personnel shall be competent in the operation of the Army Law Enforcement Reporting and Tracking System (ALERTS) and other data programs to track MPR, traffic infractions, and compile statistics for the PMO. This shall include compiling monthly crime stats on a Provost Marshal approved format NLT the 7th of each month.

+ Monitor all USG- installed alarms, intrusion detection, vehicle tracking, and Closed-Circuit Television Systems (CCTVs), or other security systems, and coordinate for patrol response upon activation.

+ Provide disposition of lost and found property by recording, processing, and returning property to owners, or properly disposing of unclaimed property per AR 190-45 and ASG-KU Policy.

+ Complete official police reports on the results of investigations conducted and maintain individual security force shift activity summaries and daily journals

+ Perform all other duties and assignments as required or as directed.

Qualifications

+ + MINIMUM QUALIFICATIONS:

+ High School diploma required, AA or BA/BS Degree preferred.

+ Be a US Citizen

+ Be at least 21 years of age.

+ Have a valid US Tourist Passport

+ Have a current and valid US Driver's License

+ Will meet United States Government (USG) security requirements

+ Must possess Active Secret Security Clearance

+ Proof of COVID-19 Vaccination:

+ To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements. As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered. This definition may change in accordance with CDC guidelines. Compliance with this government requirement is an essential function of the position and is a condition of employment.

+ Experience:

+ One (1) year experience dispatching security or law enforcement

+ Knowledge of Military Police Reports (MPRs) IAW AR 190-45 and Crime Reporting Center policies and procedures

+ One (1) year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment

+ Must have computer experience and have a thorough knowledge of Microsoft office.

+ MATERIAL & EQUIPMENT DIRECTLY USED:

+ Microsoft Office Programs - Mainly PowerPoint, Excel, and Access.

+ WORKING ENVIRONMENT:

+ Work is generally conducted in with mild exposure to extreme climatic conditions. Working in a military environment brings the potential for exposure to physical, chemical or biological agents. Employee use Personal Protective Equipment (PPE) is required in certain areas, but not on a daily basis. Such PPE includes but is not limited to head, foot, hand, torso, vision and hearing protective devices. Must comply with OSHA, EPA, and Fire Regulations and published company work rules.

+ PHYSICAL ACTIVITIES:

+ Physical requirements include lifting, climbing, extended sitting or standing, or other physical efforts that are typically required. In addition, visual acuity, hearing and speaking requirements would be considered.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1449298
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuwait, Kuwait
  • Education
    Not mentioned