Job Description

Operational Oversight

Monitor and support daily operations across all branches. Ensure consistency in customer service, product quality, cleanliness, and ambiance. Conduct regular branch visits and audits to identify gaps and implement improvements. Support the rollout of new menus, promotions, and seasonal campaigns.

Staff Leadership & Training

Supervise and mentor branch managers, senior staff, and baristas. Assist in recruitment, onboarding, and training of employees. Enforce company policies, SOPs, and performance standards. Provide constructive feedback and support staff development.

Financial & Process Management

Assist in monitoring sales, cost control, and branch performance metrics. Identify inefficiencies and propose solutions to improve profitability and service speed. Support budgeting, forecasting, and inventory management.

Coordination & Communication

Act as the link between management and branch teams. Coordinate with HR, procurement, finance, QA, and marketing departments. Ensure smooth execution of operational strategies across all outlets.

Leadership & Decision-Making

Step in as Acting Operations Manager during their absence. Assist in strategic planning, expansion, and branch openings. Ensure compliance with food safety, health & safety, and local regulations.

Travel & Multi-Branch Support

Conduct frequent visits to all branches to ensure consistent standards.

Valid UAE Driving License required

for mobility between outlets.

Qualifications & Skills

Bachelor's degree in Business, Hospitality, or related field (preferred). Minimum

3-5 years' experience

in F&B, hospitality, or retail operations (multi-branch experience is an advantage). Strong leadership, communication, and people management skills. Analytical mindset with ability to track KPIs and make data-driven decisions. Excellent organizational and problem-solving abilities. Knowledge of food safety, hygiene, and compliance standards. Flexibility to work evenings, weekends, and public holidays as required.
Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED7,000.00 per month

Ability to commute/relocate:

Sharjah: Reliably commute or planning to relocate before starting work (Required)
Experience:

* Food and Beverage: 4 years (Required)