Delivery Head
Dubai, United Arab Emirates
Job Description
About this opportunity! We are now looking for a Managed Service (MS) Delivery Manager. In this role, you will secure delivery performance in alignment with the business case and managed service targets. Leading the delivering of IT Managed Services in a sophisticated Service performance framework to strict SLAs!
What you will do: Process, SLA and Stakeholder Management:
MS Cost Management
MS Performance Management
MS Delivery Management
Add on sale & short-term projects
You will bring
Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: United Arab Emirates (AE) || United Arab Emirates : Dubai : Dubai
Req ID: 689133
What you will do: Process, SLA and Stakeholder Management:
- Development as well as to ensure adherence to the processes for the MS delivery.
- Develop, maintain and govern service descriptions.
- Managing the Operational KPI & Secure the MS -delivery SLA compliance
- Stay informed about major incidents and work closely with IT Service manager when needed.
- Client Engagement and any communication towards end users and/or stakeholders
- Communicate service performance/update/changes to all the stakeholders on a regular basis
- Participate in commercial discussions (internal and external) as needed
- Participate in governance meetings with Internal & Customer stakeholders
- Support resource planning activities in relation to the capacity/availability required for each service
- Execute decommission of any services if/when needed
- Operational change/ improvement plans to be coordinated and communicated to respective stakeholders through proper channels
MS Cost Management
- Budgeting and cost management
- Follow up financial performance, track and manage deviations
- Contribute to IT Roadmap work by providing estimates of operations cost.
MS Performance Management
- Monitor delivery and make sure delivery are in line with agreements for all services delivered (internal - external)
- Initiate corrective actions when targets are not met, including monitoring and escalation until issue/gap is solved
- Continuously improve measurements with internal stakeholders and with suppliers
- Continuously work on improving services from all aspects
MS Delivery Management
- Works closely with Offshore MSDM / Delivery managers
- Ensures the resources are aligned for all the competencies as per the defined WLA.
- Coordinate with offshore management and prepare the team for managing special events
- Setting the resource mix strategy. optimising the delivery models and crafting more efficient delivery teams through Quality Assurance
- Resource management, resource planning & competence development
- Follow up the quality of the deliveries and be updated on the related reports and input from Operational control for the service(s) in scope
- Accommodate and coordinate the business requirements of the SLA/SLO of the service in cooperation with different stakeholders
- Ensure the deployment of the control tools and follow up on the agreed KPI for the service.
- Follow up with supplier(s) or internal operation on the agreed continual service improvement activities
Add on sale & short-term projects
- Ensure MS delivery scope compliance
- Secure that all services are priced
- Initiate and support the account engagement for add on sale as needed.
- Take active ownership in (Internal / External) implementation projects linked to MS Scope as needed
- Ensure that projects deliver services in accordance with project acceptance criteria
- Decide on acceptance criteria for new/change service (service readiness introduction)
- Drive the Service deployment and transition of changed or new services into operation.
- Ensure high quality service introduction on all changes to current services or of new service.
You will bring
- Academic degree, minimum on bachelor level, in engineering (IT, Telecom) or
- Experience on managing complex IT environments including OpenStack & OpenShift Infrastructure
- Leading the delivering of IT Managed Services in a sophisticated Service performance framework to strict SLAs.
- 5+ years of experience in Leading / Managing Telco IT Infrastructure operations will be an advantage
- Developing and delivering IT/customer-facing services.
- Good awareness of Information security and IT security principles.
- Strong people Leadership and attitude with excellent communication skills
Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: United Arab Emirates (AE) || United Arab Emirates : Dubai : Dubai
Req ID: 689133
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Job Detail
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Job IdJD1433499
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned