Contact customers via phone, email, or written correspondence to recover overdue payments.
Negotiate and establish repayment plans in line with company policies.
Maintain accurate and up-to-date records of all collection activities in the system.
Follow up on payment promises and ensure timely resolution of outstanding debts.
Escalate accounts as necessary to legal or senior management for further action.
Handle customer inquiries and disputes professionally, ensuring high levels of customer service.
Meet and exceed monthly collection targets and performance KPIs.
Stay updated with relevant regulations and compliance requirements related to debt collection.
Qualifications & Requirements:
Bachelor's degree in Business Administration, Finance, or related field (preferred but not mandatory).
Minimum 3 years of experience in debt recovery, collections, or a similar role.
Strong communication, negotiation, and interpersonal skills.
Ability to handle difficult conversations professionally and empathetically.
Familiarity with debt collection software and CRM systems is a plus.
Strong organizational and time-management skills.
Ability to work independently and in a team environment.
Job Types: Full-time, Permanent
Pay: AED7,000.00 - AED8,000.00 per month
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