Contact customers via phone, email, or field visits to follow up on overdue payments.
Negotiate and establish payment plans that are acceptable to both the company and the customer.
Maintain accurate records of all communications and transactions.
Investigate and resolve discrepancies or disputes related to billing and payments.
Coordinate with internal departments to resolve customer queries or concerns.
Escalate accounts as needed to legal or senior management based on company policy.
Ensure adherence to all company policies and regulatory compliance during collection activities.
Meet daily, weekly, and monthly collection targets and KPIs.
Submit regular reports on collection status and delinquency trends.
Key Requirements:
High school diploma or equivalent; Bachelor's degree in Finance, Business, or related field is a plus.
Proven experience in collections, credit control, or a similar role (minimum 2 years preferred).
Strong interpersonal and negotiation skills.
Ability to handle difficult conversations professionally and calmly.
Good knowledge of MS Office and familiarity with collection software (if applicable).
Willingness to travel for field visits (if applicable).
Basic understanding of relevant legal regulations related to debt collection.
Job Types: Full-time, Permanent
Pay: AED7,000.00 - AED8,000.00 per month
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