Job Description

Main Mission

The

Data & Performance Reporting Intern

supports the sales and operations teams by collecting, analyzing, and reporting on key call center and sales performance metrics. The role contributes to improving efficiency, visibility, and decision-making through accurate reporting and data insights.

Key Responsibilities1. Data Collection & Analysis

Collect and consolidate data related to

call times, agent performance, productivity, sales results, and conversion rates

. Analyze operational KPIs such as call duration, wrap-up time, attendance impact, and performance trends. Identify patterns, anomalies, and areas for performance improvement.

2. Reporting & Dashboards

Produce

daily, weekly, and monthly performance reports

for management and team leaders. Build and maintain reporting tools (Excel dashboards, tracking files, scorecards). Ensure data accuracy, consistency, and clarity in all reports.

3. Business & Performance Insights

Support management in monitoring

sales targets and campaign performance

. Assist in evaluating agent efficiency and campaign profitability. Contribute insights and recommendations based on data findings.

4. Process Support & Documentation

Help standardize reporting formats and performance tracking processes. Maintain internal databases related to calls, sales, and productivity metrics. Support ad-hoc analysis requests from operations or sales leadership.

Profile & Requirements

Currently pursuing or recently completed a degree in

Data Analysis, Business, Economics, Statistics, Management, or a related field

. Strong skills in

Excel

(formulas, pivot tables, charts). Analytical mindset with attention to detail. Interest in

sales performance, call center operations, and data-driven decision making

. Good communication skills and ability to present data clearly.

What We Offer

Hands-on experience with

real sales and call center data

. Exposure to performance management in an international sales environment. Mentorship and learning opportunities. Possibility of future employment based on performance.
Job Type: Internship