Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com


We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Desired Experience: + Researching and designing data center equipment and facilities, and ensuring that designs and installations meet requirements + Keeping accurate records of all activities and ensuring that documentation is up-to-date + Troubleshooting technical issues and responding promptly to emergencies + Managing the power sources, heating, and cooling controls inside the facility + Performing cable management, including securing, color coding, and documenting the wiring + Define data center system-level architecture + Develop operations and maintenance procedures + Collaborate with cross-functional teams + Provide regular updates to stakeholders + Set up and configure servers to meet operational needs. + Conduct regular inspections to ensure systems are functioning correctly. Identify and mitigate potential risks. + Handle hardware upgrades to maintain system efficiency. + Participate in audits and provide solutions for identified concerns. Ensure compliance with industry standards and regulations. + Manage the environment monitoring system, respond to alerts promptly and take necessary actions. + Manage backup tapes and ensure data integrity and security. + Provide comprehensive reports as per the data centre's standard procedure. + Implement and maintain robust security measures to protect data and infrastructure, monitor for any security breaches and respond accordingly. + Vendor Management

Personal Attributes:

Excellent End-user computing skills. Good knowledge of Infrastructure support. Strong analytical and problem-solving capabilities Well-organized and extremely detail-oriented Strong customer service ethic and excellent communication skills, both oral and written Passionate about delivering quality no matter what you are doing Can work both independently and in a collaborative team-oriented environment A self-starter, motivated to push the limits and think outside of the box Fondness for solutions that are simple, elegant, and effective Ability to work with and maintain confidential information Language Proficiency: German, English

In-depth knowledge of:


Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications PCLaptop hardware PCLaptop peripherals, including printers Mobile devices

Basic knowledge of:


Active Directory Exchange Apple OS SCCM

IT Qualifications

At least two of the following:


PCLaptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification

Experience in a similar role

5+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uae@axiomtechnologies.com