Strategy/Governance

• Lead the enterprise governance for IT and OT.

• Monitor the functioning of the IT Governance committees and workgroups to ensure they meet,

collaborate, report as per their respective charters.

Operational

• Lead IT risks and mitigation plans.

• Lead service management, quality and performance.

• Manage the implementation of industry quality standards.

• Manage all GIT related audits (external and internal) and closure of audit points.

• Manage development of the enterprise governance framework for IT and OT.

• Lead the development of IT processes, policies and procedures and ensure compliance.

• Lead IT governance awareness sessions across ENOC.

• Lead the implementation of governance programs, committees and bodies.

• Lead the IT service catalogue management and maintenance process.

• Manage the Service Level Agreements (SLA) and Operational Level Agreements (OLA) for all IT

services.

• Lead the periodic measurement of service levels and reports escalations.

• Lead the IT service lifecycle from planning to sunset.

• Monitor monthly and quarterly compliance results, identify compliance gaps and ramifications, and

manage the development of corrective actions that tackle the root causes.

Financial Management

• Prepare and endorse the IT governance budget.

• Manage and report on IT governance financial spending.

• Oversee the development of IT governance initiatives TCO (Total Cost of Ownership) and ROI (Return

on Investment).

People and Talent Management

• Formulate workforce planning reports and talent acquisition plans.

• Set performance management objectives for all reportees and perform mid-year and year-end

performance reviews.

• Manage the team\xe2\x80\x99s productivity to achieve the set KPIs and service levels.

• Develop and coach the team to enhance their knowledge, skills, and performance.

• Manage and resolve team conflicts.

Stakeholder Management

• Build strong relationships and working collaboratively with internal/external stakeholders and

customers to achieve objectives.

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