Job Description

Provide exceptional post-purchase support to drive customer satisfaction and retention across all digital platforms, ensuring seamless after-sales experiences and fostering long-term relationships with B2C customers Responsible for ensuring the achievement of CSAT score KPIs, retention, and complaint management targets Responsible for all aftersales customer interactions, transactions, and engagements, including promptly actioning damage estimates Regular communication with internal & external stakeholders, such as suppliers, to identify gaps and opportunities in the customer journey Ensure consistent follow-ups on all vendor-addressed issues, maintain detailed records to optimize processes, and resolve customer concerns as quickly as possible Proactively monitor and highlight any discrepancies or issues in business processes to ensure a seamless and exceptional customer experience Maintain accurate reports and assist the manager in preparing presentations, leveraging advanced expertise in Microsoft Excel for data analysis and reporting Support the sales team by coordinating with partners on frequently raised issues, resolving them promptly, and ensuring all information is accurately maintained in the system in collaboration with service providers Work with the suppliers to increase the number of rentals, fleet allocation, order confirmation, delivery TATs and supplier billing properly and timely manner Provide the report based on the internal procedural errors checklist and fulfil the Operational audit requirement Update the escalation log based on reminders sent by the CX executive Handle and promote the Customer's reviews to ensure brand reputation and retention

Qualifications:

Education: Bachelor's degree Experience: 3-5 years of experience in the Car Rental industry, specifically within the Customer Service Department Experience with aggregator rental businesses is highly preferred Language Proficiency: Fluent in English, both verbal and written Excellent communication and interpersonal skills Strong work ethics and a genuine passion for delivering exceptional service





AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.



Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.



Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.



For more information, visit www.awrostamani.com .

AWR Mobility, the services arm of AW Rostamani Group, is transforming transportation through innovative and adaptable mobility solutions. Home to pioneering brands like

Shift

,

NXT

and

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, the company provides tailored options for modern commuters, offering car subscriptions, short-term rentals, and other smart mobility services that meet the evolving needs of consumers across the UAE.


Aligned with AW Rostamani Group's purpose, AWR Mobility combines cutting-edge technology with sustainable practices to shape the future of transportation. By fostering partnerships and continuously innovating, the company ensures seamless, intelligent, and environmentally conscious mobility solutions.


Building on the Group's legacy of excellence and driven by a commitment to sustainability, AWR Mobility is revolutionizing the way people and businesses move across the region.


For more information, visit www.awrostamani.com .