Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team you’ll be part of The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. A prime focus with the CX team who is driving the business for Saudi Telecommunication Company in Nokia. What you will learn and contribute to As part of our team, you will:
Lead the Nokia Customer Team (CT) of Saudi Telecommunication Company – Saudi Arabia to deliver Nokia products and services to the customer, manage customer satisfaction as well as achievement of Nokia’s key performance indicators
Be responsible for the end to end and management of the CT including Sales, operations, stakeholder relationship management, internal processes
Develop and sustain strong relationships with customer, including CxO level within the Customer to enable successful positioning and sales of Nokia products and services
Be responsible for the business strategy as well as the coordination of Nokia contacts with the customer.
Develop and articulate the overall sales strategy and lead account planning focused on key market segments and for the customer
To maintain effective internal communications and networks with appropriate stakeholders and to galvanize support, maximize Nokia’s effectiveness and meet customer expectations
Accountable for business execution, operations, post sales and managing the account including all internal processes (e.g. strategy, demand planning, project execution, sales and resource management
Provides goals and strong leadership for the team of sales professionals working in the CT and ensures that they have the appropriate skills, training and knowledge to position and value sell Nokia’s products/services/solutions to our customer and that the CT works efficiently.
Proactively provides CT cash collection and credit control
Ensures compliance with Nokia risk management, SOX/policies, procedures and reporting for the account
Controls OPEX, inventory and receivables of the CT
Your skills and experience You have:
Sales leadership skills, solid experience in handling an account/customer of comparable size and complexity.
Deep understanding of Nokia's and competitive product & solution and overall telecommunications market, trends and related regulations
Strong People Leadership skills to be able to lead the Account, Delivery & Sales Development teams
Strong negotiation, communication and good interpersonal skills
Very good knowledge and experience in the Saudi CSP Telecommunications Market with relevant focused experience on STC
At least 10+ years relevant experience with the Saudi Arabian CSP market and preferably with STC
Overlook a large P&L and Multi Business Groups/Lines Sales and delivery teams.
Ability to have a good understanding of the customer’s business/competitive situation/strategy and an understanding of the drivers of customer profitability to drive Nokia business targets for the CT
Ability to build strong relationships with influential stakeholders in the specific market segment
Develop/execute strategies addressing all stakeholders
Influence buying decisions at the customer centrally on market-wide deals
Ability to provide leadership and guidance during critical deal making process and collaboration with BGs
Financial and risk management skills to support forecasting and the qualification of opportunities
Experience with contract management, financial terms and conditions
Good understanding of project management
Telecoms or IT background is a must
What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.
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