Job Description

Customer Support Specialist - Retail Banking Services - Dubai, UAE
Role Summary
Join First Abu Dhabi Bank (FAB), the Middle East's #1 bank, and be part of a pioneering customer service team in Dubai. As a Customer Support Specialist, you'll assist the Area Manager and Relationship Managers in delivering a seamless banking experience for liability customers. If you are passionate about service excellence, process improvement, and client satisfaction, this is your opportunity to thrive in a highly reputable institution.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: AED 8000-10000 monthly
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Support Relationship Managers by managing client communications and assisting with service-related queries
• Coordinate the onboarding process, ensuring KYC compliance and service turnaround adherence
• Serve as the primary liaison for customer complaint resolution and client support issues
• Ensure accurate handling of service requests including bank statements, liability letters, and fund withdrawals
• Collaborate with product teams, branches, and internal stakeholders to enhance service delivery
• Assist in root cause analysis and continuous improvement of client service processes
• Maintain a customer-first approach while handling day-to-day operational support
• Ensure compliance with all internal policies, AML alerts, and service protocols
• Manage special handling cases such as cheque clearances, DD issuance, and foreign currency approvals
• Proactively contribute to achieving Net Promoter Score (NPS) benchmarks for the retail banking unit

Candidate Requirements

• Bachelor's degree with minimum 3 years of experience in retail banking, customer service, or banking operations
• Strong understanding of UAE retail banking products and services
• Sound knowledge of banking compliance, KYC processes, and service governance
• Excellent communication, interpersonal, and problem-solving skills
• Customer-obsessed mindset with a proactive and analytical approach to service issues
• Ability to work collaboratively across departments and client-facing channels

Why Join Us
First Abu Dhabi Bank is not only the UAE's largest bank but also one of the most stable financial institutions globally. At FAB, your growth is a shared mission. You'll receive the tools, support, and exposure needed to expand your skill set and take ownership of customer experience initiatives. From process design to problem-solving, you'll make an impact from day one.
About the Company
First Abu Dhabi Bank (FAB) is a regional powerhouse in banking, known for financial strength, strategic growth, and forward-thinking innovation. FAB offers a wide spectrum of services across corporate, personal, and investment banking segments. With a strong presence in the UAE and across global markets, FAB empowers employees to drive excellence, customer value, and sustainable impact through cutting-edge solutions and agile collaboration.
Job Title Customer Support Specialist - Retail Banking Services - Dubai, UAE
Customer Support Specialist - Retail Banking Services - Dubai, UAE
Role Summary
Join First Abu Dhabi Bank (FAB), the Middle East's #1 bank, and be part of a pioneering customer service team in Dubai. As a Customer Support Specialist, you'll assist the Area Manager and Relationship Managers in delivering a seamless banking experience for liability customers. If you are passionate about service excellence, process improvement, and client satisfaction, this is your opportunity to thrive in a highly reputable institution.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: AED 8000-10000 monthly
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Support Relationship Managers by managing client communications and assisting with service-related queries
• Coordinate the onboarding process, ensuring KYC compliance and service turnaround adherence
• Serve as the primary liaison for customer complaint resolution and client support issues
• Ensure accurate handling of service requests including bank statements, liability letters, and fund withdrawals
• Collaborate with product teams, branches, and internal stakeholders to enhance service delivery
• Assist in root cause analysis and continuous improvement of client service processes
• Maintain a customer-first approach while handling day-to-day operational support
• Ensure compliance with all internal policies, AML alerts, and service protocols
• Manage special handling cases such as cheque clearances, DD issuance, and foreign currency approvals
• Proactively contribute to achieving Net Promoter Score (NPS) benchmarks for the retail banking unit

Candidate Requirements

• Bachelor's degree with minimum 3 years of experience in retail banking, customer service, or banking operations
• Strong understanding of UAE retail banking products and services
• Sound knowledge of banking compliance, KYC processes, and service governance
• Excellent communication, interpersonal, and problem-solving skills
• Customer-obsessed mindset with a proactive and analytical approach to service issues
• Ability to work collaboratively across departments and client-facing channels

Why Join Us
First Abu Dhabi Bank is not only the UAE's largest bank but also one of the most stable financial institutions globally. At FAB, your growth is a shared mission. You'll receive the tools, support, and exposure needed to expand your skill set and take ownership of customer experience initiatives. From process design to problem-solving, you'll make an impact from day one.
About the Company
First Abu Dhabi Bank (FAB) is a regional powerhouse in banking, known for financial strength, strategic growth, and forward-thinking innovation. FAB offers a wide spectrum of services across corporate, personal, and investment banking segments. With a strong presence in the UAE and across global markets, FAB empowers employees to drive excellence, customer value, and sustainable impact through cutting-edge solutions and agile collaboration.
Post Details
Job Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required