Job Description

Job Information


Date Opened


07/16/2025
Job Type


Full time
Industry


Automotive
State/Province


Dubayy (Dubai)
City


Dubai
Zip/Postal Code


0000
Country


United Arab Emirates
About Us

Who WE are?

KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We

work smart and make things happen,

offering the

easiest, safest and most transparent experience to buy or sell a car

.



But our journey doesn't stop there: at KAVAK our goal is global! Now

our footprint extends to the vibrant GCC region

as part of our expansion into the Middle East, in the pursuit of our one and only goal:

to transform the automotive market around the world.

Today we have more than 180 Kavakees on the GCC team and growing,

surrounding ourselves with the best talent

to continue

building the technology, processes, and products

that make us the

number one player in the pre-owned car market

.



Wanna join us on this exciting ride?




We are seeking a

Customer Service Representative

to join our After Sales team

remotely

. This role is open to

UAE Nationals

and involves being the first point of contact for customers reaching out via WhatsApp. You'll assist with their inquiries and claims, and ensure smooth coordination with the internal team for timely follow-up and resolution.

Key Responsibilities:

Act as the first point of contact for all incoming WhatsApp messages from customers related to after sales service, claims, or general inquiries. Acknowledge and respond to customer messages in a timely, professional, and courteous manner. Gather necessary information related to customer concerns and escalate or relay to the appropriate internal team members for follow-up (primarily phone calls). Track and update the status of claims and inquiries to ensure timely resolution. Keep the After Sales team informed by providing clear and accurate updates on each case. Maintain detailed records of customer interactions and handovers via internal CRM or communication tools. Proactively identify and report common customer issues or process gaps to support ongoing improvement.


Requirements


Skills and Qualifications:


Be eligible for th

e Emiratisation program

and hold the corresponding

Family Book

Minimum 1-2 years of experience in a Customer Service, After Sales, or Call Center environment. Excellent written communication skills in English and Arabic (WhatsApp-based support). Strong interpersonal skills, with a customer-first mindset. Comfortable working remotely and using digital tools (CRM, WhatsApp Business, internal chat/email platforms). Detail-oriented, organized, and able to manage multiple conversations at once. Team player who collaborates effectively with internal departments.


Benefits

A flexible remote work environment. The opportunity to support a growing customer base in a dynamic industry Training and development support. A chance to be part of a UAE National development initiative

If you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission-driven team, KAVAK is the ideal place for you!