Job Description

We are seeking a motivated and customer-oriented Customer Support Experience Officer to join our growing team. You will act as the primary point of contact for customers, providing support across phone, email, chat, and helpdesk channels. Your goal is to enhance customer satisfaction, resolve issues efficiently, and deliver a seamless service experience.
Important: Only UAE citizens or legal UAE residents with valid Emirates ID / residency documentation will be considered.
Key Responsibilities
Handle customer inquiries through phone, email, live chat, WhatsApp, and support ticket systems
Manage daily customer requests, complaints, and escalations in a professional and timely manner
Provide product/service information and guide customers through troubleshooting steps
Maintain accurate documentation within CRM or helpdesk platforms
Coordinate with technical, operations, and sales teams to resolve complex issues
Monitor open cases and ensure timely follow-ups until resolution
Identify recurring customer issues and report them to management for service improvements
Assist in customer onboarding, user guidance, and basic product training
Support improvements in customer service workflows, SOP updates, and team processes
Participate in team meetings, training sessions, and customer service performance reviews
Qualifications
1-3 years of experience in customer service, customer support, helpdesk, call center, client experience, or technical support
Proficiency in English; Arabic is an advantage
Familiarity with CRM/ticketing tools such as Zendesk, Freshdesk, HubSpot, or Salesforce Service Cloud
Strong communication, problem-solving, and active listening skills
Ability to work in a fast-paced environment and manage multiple tasks
Customer-focused mindset with a positive attitude
Must be a UAE citizen or legal UAE resident
Preferred Skills
Customer service excellence
Call center operations
Live chat support
Customer retention
CRM management
Email support handling
Ticket resolution and escalation
Service quality monitoring
Client relationship management
User support and onboarding
Conflict resolution and problem-solving
Customer satisfaction improvement
Why Join Us
Competitive salary and benefits package
Dynamic, multicultural work environment
Opportunities for career growth and professional development
Training on customer service tools and best practices.

Skills Required