Customer Support Engineer
Dubai, United Arab Emirates
Job Description
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders
Job Purpose
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders
Job Responsibilities
Job Purpose
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders
Job Responsibilities
- Technical Support:
- Provide advanced technical support to customers via phone, email, and chat.
- Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.
- Customer Interaction:
- Act as the primary point of contact for high-priority customer issues.
- Communicate effectively with customers to understand their issues and provide timely updates.
- Ensure a high level of customer satisfaction through professional and empathetic communication.
- Documentation and Knowledge Sharing:
- Create and maintain detailed documentation of customer issues and resolutions.
- Develop and update knowledge base articles to help customers resolve common issues.
- Mentor and train workshop engineers to enhance their technical skills and customer service abilities.
- Product Feedback:
- Gather and analyze customer feedback to identify common issues and areas for improvement.
- Provide detailed feedback to the product development team to help improve product quality and usability.
- Continuous Improvement:
- Stay up-to-date with the latest industry trends and technologies.
- Education:
- Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
- Experience:
- Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.
- Technical Skills:
- Strong understanding of commercial vehicles
- Proficiency in resolving complex technical issues.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- High level of empathy and customer focus.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1842319
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned