Job Description

We are seeking a dynamic and experienced Customer Support / Customer Service to lead our operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.

Responsibilities:

- Lead, manage, and motivate the customer service team to achieve service excellence and performance targets.

- Develop and implement effective customer service policies, procedures, and best practices tailored to the parking management industry.

- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.

- Handle complex customer inquiries and resolve escalated issues promptly and professionally.

- Collaborate with other departments to align customer service strategies with overall business goals.

- Recruit, train, and develop customer service staff to build a competent and customer-focused team.

- Manage customer service budget and resources efficiently to maximize operational productivity.

- Ensure compliance with local regulations and company standards in all customer service activities.

Requirements:

- Proven experience as a Customer Support / Customer Service or similar leadership role, preferably within the parking management or related customer service industry.

- Strong leadership skills with the ability to inspire and manage diverse teams.

- Proficiency in call center software, CRM systems, and performance metrics analysis.

- Ability to work in a fast-paced environment and handle multiple priorities effectively.

- Strong problem-solving skills and a customer-centric approach.

Job Type: Full-time

Pay: Up to AED15,000.00 per month

Application Question(s):

Can Join Immediately
Experience:

Customer Support / Customer Service: 5 years (Required)
License/Certification:

* UAE Driving License (Required)