Job Description

Job description:

UEB3 is expanding and we are hiring

1 dedicated Customer Support Associate

. This
is

not

a basic customer service role. You must be able to handle complex investor queries, understand financial and crypto workflows, and communicate with zero mistakes.

Experience Required:

1-2 years of experience in customer support, preferably in financial services, crypto, or trading environments.

Mandatory Requirements:

Applications that do not meet these will not be considered:

1. Excellent English (written and spoken)

2. Ability to stay calm under pressure

3. Strong understanding of basic crypto concepts:

What is BEP20 What is a transaction hash Blockchain confirmations Wallets vs. exchanges BTC vs. USDT vs. altcoins On-chain vs. off-chain transfers
4. Must follow instructions exactly (no guesswork)

5. Extremely strong attention to detail

Ideal Candidate Profile:

Fast learner

Clear and professional writing style

Highly organized

Able to multitask efficiently

Familiar with basic AI tools (ChatGPT, Claude, etc.)

Bonus Skills (Preferred but not required)

Experience in crypto, financial services, or trading

Experience with CRM or ticketing systems

Understanding of profit calculations or compounding

Mandatory Assignment (Submit with CV)

Please complete the following two tasks and submit them in one document along with your CV:

Task 1:

Rewrite this message professionally and clearly:

"Hello support why my profit no come this week i see my friend getting i think something wrong pls fix fast."

Task 2:

Explain this as if teaching a beginner:

"What is the difference between BEP20 and ERC20?"

Applications without this assignment will not be reviewed.

How to Apply:

Email your application to:

career@ueb3fund.com

Subject line: Application -- Customer Support

Associate (Your Name)

Include:

Updated CV

Completed assignment (mandatory)

Your availability

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month