Job Description

We are seeking a dynamic and customer-focused individual to join our team as a Call Center & Customer Service Executive. The ideal candidate will have prior experience in handling customer inquiries and support calls, with the ability to deliver a positive client experience at all times. This role requires strong communication skills, a professional appearance, and the flexibility to manage varying shifts, ( 8AM to 5PM, 9AM to 6PM and 1PM to 10 PM).

Key Responsibilities:

Handle inbound and outbound calls in a courteous and professional manner Assist clients with inquiries, complaints, and service-related questions Maintain accurate records of customer interactions and follow-ups Support administrative tasks including documentation, reporting, and coordination Collaborate with other departments to resolve customer issues efficiently Provide a high level of customer satisfaction through effective communication Be flexible to cover other shifts as needed

Requirements

+ Previous experience in a Call Center or Customer Service role is a must + Experience in the Real Estate industry is a strong advantage
+ Proficiency in Microsoft Office and basic administrative skills
+ Well-groomed, confident, and presentable with a pleasant demeanor
+ Excellent verbal and written communication skills in English
+ Fluency in any additional language(s) other than English and Arabic is a plus
+ Female candidates preferred under the age of 35; male candidates will also be considered
+ Must be flexible with work hours, especially the 1:00 PM to 10:00 PM shift and weekend shifts

Benefits

Competitive salary. Health insurance and other benefits as per UAE labor law. Opportunities for career growth and development within the organization Dynamic and collaborative work environment. Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.
If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!