Job Description

Join our team in

Dubai

and become part of a culture that values your contributions and nurtures your professional growth.

Your role at TradeQuo

:

We are seeking a Customer Support (Arabic Speakers) with a passion for providing exceptional customer service.

You will

:

Provide customer service to clients via live chat, phone call, and email Keep clients updated on the status of their requests, providing clear and concise communication Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution Ensure compliance with market-specific regulatory requirements Verify documents submitted by clients within specific regions while adhering to regulatory requirements Prepare and interpret reports and documentation Attend company seminars to stay up to date with the company's business functions and roles Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance Collaborate with the BD team to develop business strategies aligned with trends & customer needs Undertake other ad hoc tasks assigned by the manager

What makes you a great fit

:

Minimum 1 year experience in Customer Service Fluent in English Customer-focused and dedicated to providing exceptional service Strong ability to communicate effectively Proficient in troubleshooting and multitasking Self-motivated and reliable with a proven track record of meeting and exceeding expectations Can-do attitude and a willingness to learn
Job Type: Full-time

Pay: From AED3,000.00 per month

Application Question(s):

Do you have experience working with Customer Relationship Management (CRM) systems? What is your notice period? What is your expected salary per month? (AED) Are you willing to work rotational shifts? Do you require a visa to work with us? If not, may I know which visa you currently hold?
Experience:

Customer Support : 1 year (Required)
Language:

English (Required) * Arabic (Required)