Job Description

Job Title:

Customer Success Specialist

Company:

Zainlee Technologies LLC

Location:

Al Quoz Industrial Area, Dubai, UAE

Salary:

AED 7,000 per month

Job Type:

Full-time

Job Summary:

Zainlee Technologies LLC is seeking a motivated and experienced

Customer Success Specialist

to join our growing team in Dubai. The ideal candidate will have a

minimum of 5 years of experience

in customer success, account management, or a related field, and will be passionate about building strong relationships, ensuring customer satisfaction, and driving client retention and growth.

Key Responsibilities:

Serve as the main point of contact for assigned clients, ensuring their success and satisfaction Understand client needs and provide tailored solutions to meet their business objectives Manage onboarding, training, and ongoing support for customers Monitor customer health and proactively address any concerns or issues Collaborate with internal teams (Sales, Product, Support) to ensure a seamless customer experience Identify upsell or cross-sell opportunities and support business growth Maintain accurate customer records and reports using CRM tools

Requirements:

Minimum

5 years of experience

in a customer success or account management role Strong communication and interpersonal skills Proven ability to build and maintain strong client relationships Excellent problem-solving and conflict-resolution skills Ability to manage multiple accounts and priorities effectively Proficiency in CRM software and Microsoft Office Suite Experience in the tech or software industry is a plus Based in or willing to relocate to Dubai, UAE
Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month