Customer Success Partner
Cairo, Egypt
Job Description
Has responsibility for improving the overall customer satisfaction of Key Global clients and is a point of contact for handling customer escalations for both Customer experience and sales support activities. Drives the Performance of Origins and shares best practice for process improvements across multiple countries
Key Responsibilities:
- Has overall sales responsibility for customer relationships and performance of an assigned customer portfolio for a medium impact client base in any size cluster/geographical area.
- Ensures customer relationship management tools are updated on time and are of excellent quality
- Builds a good understanding of target customers and their business
- Provides a personalized service and builds relationships with customers
- Tracks competitor information and market trends and suggests required action
- Formulates and manages service contracts with Customers
- Communicates service or rate changes, notable trends, policies and other relevant information to assigned accounts
- Assists with processing price quotes and rate Negotiations
- Ensures customer relationship management tools are updated on time and are of excellent quality
- Typically supports a large impact client base in a large cluster
- Owns and manages the end-to-end customer experience within the assigned scope in Ocean, in compliance with relevant company procedures. Typically handles a large number of customers or larger, more complex customers, including special needs such as booking, customs, documentation, filing, legal, dangerous or special cargo and/or lack of e-channel use. Manages accounts with large business impact, defined by volume and/or revenue contribution to the Area scorecard.
- Manages end-to-end shipment processes in compliance with relevant company procedures
- Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
- Executes independently with limited guidance, and is capable of supervising others as relevant
Who we are looking for :
- University Degree in a business, Logistics related field
- Has at least three to five years of experience to fulfill the role
- Logistics and Supply chain experience is a must.
- Experience in account management execution
- Commercial knowledge and interest
- Excellent communication skills
- Relationship building skills, both with customers but also internal stakeholders
- High-level logistics product understanding including how it solves different customer issues
- Fluent in spoken and written Arabic and English.
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Job Detail
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Job IdJD1420633
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned