Customer Success Manager (non Cvm Business Accounts)
Dubai, United Arab Emirates
Job Description
The company Our client is an independent market leader in intelligent customer engagement technology. The company has built its own portfolio of AI, Marketing Automation, and Real-time customer engagement technology, and aims to be a leader in the use of AI and machine learning in customer engagement.
Our client is headquartered in The Netherlands, with offices in the United Arab Emirates and India. It also has a presence in Germany, Mexico, Singapore, South Africa, and Colombia.
The opportunity The Customer Champion will ensure that the Customer’s Voice is not only listened to, but understood and acted upon. In short, he/she must create an environment of trust where the customer transforms to promoters of our client Non-CVM business like CX, Fintech, Digital Transformation, Cloud migration, Home segment, Enterprise, product & pricing, Data monetization, CPaaS solutions, Analytics and new age use cases etc.
As the Customer Champion you will:
The requirements Experience and Educational Qualifications:
You also have:
Location You will be based out of Dubai
Please ignore the salary stated, as it is negotiable depending on the candidate’s value and experience.
Our client is headquartered in The Netherlands, with offices in the United Arab Emirates and India. It also has a presence in Germany, Mexico, Singapore, South Africa, and Colombia.
The opportunity The Customer Champion will ensure that the Customer’s Voice is not only listened to, but understood and acted upon. In short, he/she must create an environment of trust where the customer transforms to promoters of our client Non-CVM business like CX, Fintech, Digital Transformation, Cloud migration, Home segment, Enterprise, product & pricing, Data monetization, CPaaS solutions, Analytics and new age use cases etc.
- Are you a leader who can nurture and build the business?
- Do you have it in you to transform your customers to promoters of our client’s business?
- Can you be a creative and innovative problem-solver including identifying additional sources of customer feedback?
As the Customer Champion you will:
- Develop a relationship of trust with key stakeholders at the customer’s end. Ensure that this healthy relationship is maintained between customer and the company at all levels
- Keep the customer appraised about our client's roadmap and hunt for new opportunities within existing customers
- Apply experience and lessons learned to evolve as a trusted advisor to the customers, advising on their evolution and in the process maximizing revenue generation by helping the client sell to themselves. By championing the voice of the customer and being able to surface deep insights
- Drive and support Proofs-of-Concept to help win incremental business in areas such as Cx, Fintech, Digital Transformation, Cloud migration, Home segment, Enterprise, product & pricing, Data monetization, CPaaS solutions, Analytics, and new age use cases, etc.
- Manage business transformation initiatives with a tangible impact on the bottom line
- Monitor key account metrics and forecast trends. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Leverage own relationships, own networking, and develop new relationships with C Level executives of the customer
The requirements Experience and Educational Qualifications:
- Minimum 12 years of Predominant customer handling experience with an innovative mindset
- MBA from a recognized B-School preferably
- Hardcore business knowledge in the areas such as Cx, Fintech, Digital Transformation, Cloud migration, Home segment, Enterprise, product & pricing, Data monetization, CPaaS solutions, Analytics, and new age use cases etc.
- Ability to identify, connect and network with key stakeholders at the customer’s end on a regular basis.
- Should have managed teams/customers with multicultural backgrounds
- Ability to quickly learn and assimilate new technologies and market trends
- Fluency in French will be an added advantage
You also have:
- Excellent communication and presentation skills to all levels, both internally and externally
- Good Networking Skills
- Team player but also a leader
- Willingness to travel or move to different geographies as per organizational needs
Location You will be based out of Dubai
Please ignore the salary stated, as it is negotiable depending on the candidate’s value and experience.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1422268
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned