Customer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions. The CSMs objectives are to increase value, retention, customer satisfaction and ultimately expand Elsevier\'s footprint.
The CSMs will help customers achieve success by:
Expanding customer relationship with key stakeholders.
Developing joint plans for strategic customer success.
Developing and delivering customer value improvement programs.
Developing expert knowledge of Elsevier\xe2\x80\x99s applicable electronic products portfolio.
Monitoring customers progress.
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