Customer Success Manager Banking
Dubai, United Arab Emirates
Job Description
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Industry: Banking Position: Customer Success Manager Job Location: Media City, Dubai Salary: AED 12,000 Contract Duration: 12 months A customer success manager supports your customers as they transition from sales prospects to active users of your products. They\xe2\x80\x99re focused on customer loyalty and building close long-term client relationships. The role will include but is not limited to:- :
Contract length: 12 months Salary: AED10,000.00 - AED12,000.00 per month Ability to commute/relocate:
- Maintain Sales MIS daily (Logins, Bookings , pipeline ).
- Track & report status of the leads received through various channels to the team.
- Involve in Conversation with various banks to get the latest update the pipeline applications.
- To assist in screening/ processing deals and monitoring errors to ensure improved TAT and better customer on-boarding experience.
- Respond to complaints from customers and give necessary fulfilment support when requested.
- Review customer complaints and concerns and seek to improve the customer experience.
- Assist customers with setting up and navigating Product and any corresponding issues.
- Generating and distributing management reports in accurate and timely manner.
- Provide strong reporting and analytical information support to management team.
- To ensure Product Training and Presentation to all new joiners
- Monitor the team\xe2\x80\x99s progress, identify shortcomings, and propose improvements.
- Must be target oriented and proficient in MS Office. (Excel specifically)
- Must have proven record of closing deals in banking sector.
- Excellent communication and convincing skills.
- Proven work experience as a Customer Success Manager or similar role.
- Technical skills required, as they relate to the use of the product or service.
- Experience in managing a diverse group and training each according to company standards.
- Experience in handling the CRM system to manage the pipeline (fresh sales) would be ideal.
- A communications or marketing degree is preferred.
Contract length: 12 months Salary: AED10,000.00 - AED12,000.00 per month Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- Willing to work on a 12 month contract?
- Bachelor\'s (Preferred)
- Customer Success Manager: 5 years (Required)
- Maintain Sales MIS daily: 5 years (Required)
- Track & report status of the leads: 5 years (Required)
- monitoring errors to ensure improved TAT: 5 years (Required)
- ensure Product Training and Presentation to all new joiners: 4 years (Required)
- Provide strong reporting and analytical information support: 5 years (Required)
- proven record of closing deals in banking sector: 5 years (Preferred)
- CRM system: 6 years (Preferred)
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Job Detail
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Job IdJD1515461
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned