Job Description

Key Responsibilities:

Serve as the primary point of contact for a portfolio of client accounts. Drive onboarding for new clients: coordinate with Sales/Pre?Sales, Product & Onboarding teams to ensure smooth setup (API integration, WhatsApp Business API, chatbot flow, live chats, etc). Conduct training sessions (online/in person) for clients on platform usage: dashboards, analytics, broadcasting, automation features. Monitor client health: usage metrics, adoption rates, engagement, feature utilisation, support tickets, and proactively identify risks of churn. Manage renewals, upsell/cross?sell opportunities by identifying client needs and linking them to new features or modules . Work cross?functionally with Product, Engineering, Support, Sales teams to relay feedback, escalate issues, and advocate for client needs. Analyse client usage data and generate insights/refreshed value reports to show ROI and push for further expansion.

Qualifications / Requirements:

Bachelor's degree in IT or equivalent is desirable. Minimum 1 year of experience in Customer Success / Account Management / Client Services in SaaS or tech platforms (preference for messaging, chatbot, or CRM SaaS). Strong communication and presentation skills Ability to understand technical integrations (APIs, chatbots, automation flows) and translate into business value for clients. Customer?oriented mindset: proactive, supportive, able to build trust and long?term relationships. Experience using CRM tools, success tools, dashboards preferred.
Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month

Application Question(s):

Are you a graduate in IT ?
Experience:

SAAS Industry: 1 year (Required)
Location:

* Dubai (Required)