The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Job Accountability:
Duties/Responsibilities:
Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Solution oriented.
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Prolonged periods sitting at a desk and working on a computer.
Preferred Qualifications:
Experience of 2- 3 years
Previous experience in B2B startup space
Computer literate with good presentation skills and working knowledge of Microsoft Office applications & PowerPoint
The abovementioned responsibilities are intended to provide guidelines and directions for your specific role within KOI. Kindly note, that as the needs of the organization develop / change, it may be necessary to modify or amend the responsibilities listed.
Job Type: Full-time
Pay: Up to AED6,000.00 per month
Application Question(s):
Could you please share your salary expectations for this role?
Experience:
B2B startup : 1 year (Required)
* Customer service/account management: 2 years (Required)
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.