Customer Services Support Officer
United Arab Emirates, United Arab Emirates
Job Description
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Role: Customer Services Support Officer
Location: Dubai
Role Purpose: Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role:
- Opening and closing applicant on time.
- Ensure proper implementation and follow up with timely.
- Prepare finance applications and obtain necessary approvals.
- Performed efficient troubleshooting of issues.
- Ensure TAT is adhered to and where possible exceed customer expectations
- Co-ordinate and liaise with other departments in a professional manner
- Participate in regular review and development meeting with key stakeholders
- Prepare and provide monthly report
- Keeping a record and details of actions taken
- Supporting customer service agents
- Provides technical help to colleagues if required.
- Ensure compliance with bank policies
- Perform other task specified by management.
- Ensure customer queries are resolved with agreed TAT
- Positive customer feedback
- Deliver professionalism when dealing other departments
- Display flexibility in dealing with other team members
- Good data processing skills
- Good problem-solving skills
- Excellent communication skills
- Excellent Decision-making skills
- Previous banking experience in similar role
- Knowledge of regulated financial services and banking industries
- Detailed understanding of asset product
- In depth understanding of the internal process, procedures and internal systems
- This position is for UAE Nationals only.
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Job Detail
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Job IdJD1937004
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned