Customer Services Executive

United Arab Emirates, United Arab Emirates

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Our client is a leading Insurance company. They are now looking for a Customer Service Executive to join them.

Roles & Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication \xe2\x80\x9cscripts\xe2\x80\x9d when handling different topics
Identify customers\xe2\x80\x99 needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in the database in a comprehensible way

Bayt

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