Job Description

Company: Our client is one of the well-known malls in Bahrain, they are currently looking to hire a Customer Service Team Leader.

Job Purpose: To manage the Customer Service operations ensuring that Customer Service Officers deliver smooth, efficient, and consistent best practices of the functions of the Customer Service program and involves. You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met. Job Qualifications: A minimum of a high school degree, diploma, or equivalent degree. At least 2 years of customer service experience or in a customer-oriented role. At least 1 year of experience in leading a customer service team. Proficiency in the English language is a must (written & spoken), a secondary language (Arabic) is preferred. Proficiency in using Microsoft Office applications. Key Tasks: · This includes accurate opening and closing procedures. · Assist the Customer Service Officers with their dues as required. · To supervise the daily workload of the team by allocating team members to optimize service. · provision and administrative support across the hours of operations · ensure proper handover of all pending tasks to the Customer Service Team leader. · To undertake the dues of a Customer Service Supervisor as and when required to ensure that a high level of Customer Service is maintained. · Assist the Customer Service Supervisor by ensuring that the team achieves the set service delive · Adhering to the established Key Performance Indicators, Service Level · Agreements and quality standards to maximize Customer satisfaction. · To implement and maintain health, safety, and security of staff. · Ensure that Customer Service standards and other policies/protocols are implemented.