Job Description

:

We are looking for a passionate and bilingual

Arabic Game Customer Service Representative

to join our team in Dubai.
You will be responsible for providing professional support to our Arabic-speaking players, ensuring an excellent gaming experience and maintaining a positive player community.

Key Responsibilities:

Provide timely, friendly, and effective

customer support in Arabic

, responding to player inquiries through chat, email, or social media. Identify and

resolve technical or account-related issues

, and escalate cases when necessary. Collect and report

player feedback

, helping to improve game quality and user satisfaction. Maintain a good understanding of the company's games and updates, ensuring accurate and helpful responses. Collaborate with internal teams to improve service processes and communication efficiency. Assist in community moderation or translation tasks when needed.

Qualifications:

Native or near-native proficiency in Arabic

, with strong communication skills in

Chinese

. A

genuine passion for games

and a good understanding of player behavior and preferences. Previous experience in

customer service or gaming support

is a plus; fresh graduates are welcome. Strong sense of responsibility, patience, and a positive, team-oriented mindset. Ability to work under pressure and handle multiple tasks efficiently.

What We Offer:

Competitive salary and benefits package. Meal allowances and

perfect attendance bonus

. Regular

team-building events

and holiday gifts.

Health Insurance

coverage.

Work Location:

Dubai Internet City

Work Schedule:

Sunday to Thursday, 9:00 AM - 6:00 PM

How to Apply:

Please send your resume to

xuna@onemt.com.cn

Job Type: Full-time

Pay: AED7,000.00 - AED10,000.00 per month

Application Question(s):

Are you a gamer? What games are generally played?
Language:

* Native Arabic (Required)