Job Description

Job Title: Customer Service Support

Department:

Customer Support

Location:

Madinat, UAE

Reports to:

Head of Operations, Customer Service & Procurement

1. A Customer Service Support acts in the interest of the establishment

2. Attendance & Appearance

The Customer Service Support must strictly adhere to the work schedule. If late or unable to attend work for any reason, the Customer Service Support must notify the manager and colleagues at least 2 hours before the shift starts and find a replacement. Remaining at the workstation at all work shift. Leaving the workstation requires management approval. The Customer Service Support adheres to personal hygiene rules. They are clean, neat, and have a pleasant scent. The Customer Service Support wears a uniform in accordance with ToDA standards.

3. Instruction Compliance

Follow instructions and tasks from the head of customer service, supervisor, or manager.

4.General Responsibilities

Opening and closing the theater according to the checklist (lights, sound, temperature, cleanliness, furniture, printing, equipment etc.). Preparing for shows, concerts, and private events(including setting up furniture according to the current requirements). Excellent knowledge of the theater and upcoming events Greeting walk-in guests in accordance with ToDA standards, including ToDA tours and selling tickets for upcoming shows. Welcoming guests for shows, concerts, and private events according to ToDA standards, including scanning tickets, issuing wristbands, and assisting with seating. Providing excellent service to all theater guests and artists. Creating and maintaining a friendly atmosphere among staff and guests. Maintaining cleanliness and order in front and back of the house areas throughout the workday. Collecting feedback from guests and handling negative reviews in accordance with ToDA standards. Participation in the theater's marketing activities. Financial responsibility for received and stored funds, as well as for the equipment in use. Parking Validation

5. VR/Interactive Responsibilities

Opening and closing the VR and interactive rooms (arranging furniture, starting up equipment, checking cleanliness) Inviting, greeting, and giving tours to guests in the VR and interactive rooms Selling tickets for VR experiences Providing VR and interactive experience services Flawless knowledge of current VR and interactive programs Monitoring the technical condition of equipment and cleanliness throughout the day

6. Gift Shop Responsibilities

Opening and closing the cash register shifts Sales of gift shop items Flawless knowledge of the gift shop's product range Operating the cash register, accepting payments in cash and by credit card Daily, weekly, and monthly sales reporting Setting up gifts according to the current scheme Ensuring the accuracy of price tags Working with the gift shop's POS systems Maintaining cleanliness and order in the gift shop, including storage areas Conducting inventory of the gift shop

7. Safety and Compliance

Ensuring the safety of all users during their visit to the theater. Controlling the adherence to theater rules and regulations by guests and staff, ensuring the building and equipment are used properly and safely. Maintaining confidentiality of company, guest, and staff information. Knowledge of fire safety equipment and emergency exits. In case of emergencies, promptly inform the theater administration, security service and guests. In the event of contact with any inspecting authorities, do not take any actions or engage in any negotiations without the supervisor/manager.

Key Competencies:

Strategic thinking and creativity Strong organizational and multitasking abilities Analytical and problem-solving skills Excellent interpersonal and team collaboration skills

Employment Type:

Full-time/Permanent

Note:

The above job description's details are not exhaustive and may be subject to change based on the needs of the company and the evolution of the role.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: From AED3,500.00 per month