Customer Service Representative
Umm al-Quwain City, UQ, AE, United Arab Emirates
Job Description
Key Responsibilities:
Responding to customer inquiries via phone, email, or other communication channels. Handling complaints and resolving issues promptly and professionally. Providing customers with support and guidance regarding the company's products or services. Entering and updating customer information in the CRM system. Following up with customers after service delivery to ensure full satisfaction. Promoting relevant offers or services when appropriate. Coordinating with other departments to improve the overall customer experience. Adhering to company policies and quality standards in customer service.
Required Skills and Qualifications:
A university degree or diploma in Business Administration, Marketing, or a related field. At least 1 year of experience in customer service (preferably in call centers or service-based industries). Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Ability to work under pressure and within a team environment. Proficiency in Microsoft Office and CRM systems. Fluency in Arabic and English (additional languages are a plus).
Job Type: Full-time
Pay: AED2,000.00 - AED3,000.00 per month
Experience:
Customer Service: 3 years (Preferred)
Language:
* English and Arabic (Preferred)
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2181084
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationUmm al-Quwain City, UQ, AE, United Arab Emirates
-
EducationNot mentioned