Job Description

Industry:

Workshop Equipment & Tools Trading

Department:

Customer Support / Operations

Experience Required:

2-3 years

Location:

Sharjah

Employment Type:

Full-Time

Preference:

Females Only

Job Summary

We are seeking a

female Customer Service Representative

with a

technical background

and strong

p

roficiency in ERP software for a workshop equipment and tools trading company. The role involves handling customer inquiries, processing orders, coordinating with sales and technical teams, and ensuring accurate and timely service using the ERP system.

Key Responsibilities

Handle customer inquiries related to workshop equipment, tools, and spare parts Process sales orders, quotations, delivery notes, and invoices through ERP software Understand basic technical specifications of workshop equipment and tools Coordinate with sales, warehouse, logistics, and technical teams Track order status, stock availability, and delivery schedules in ERP Assist customers with product selection and technical clarifications Maintain accurate customer and transaction records in ERP Handle customer complaints and service issues professionally Prepare reports related to orders, sales, and customer support

Required Qualifications & Skills

Female candidates only

Diploma or Bachelor's degree in

Engineering, Technical, or related field

Experience in customer service, coordination, or inside sales Strong working knowledge of

ERP software

(Odoo, SAP, Oracle, Tally, or similar) Ability to understand technical product specifications and part numbers Proficiency in MS Office (especially Excel) Good communication and coordination skills

Preferred Skills

Experience in tools, machinery, automotive, or industrial trading companies Knowledge of inventory, sales, and CRM modules in ERP Ability to work in a fast-paced trading environment
Job Type: Full-time