Customer Service Representative Native Arab Speakers With Uae Call Center Experience

Dubai, United Arab Emirates

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Key Responsibilities and Duties: Customer Service & phone skills

Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
Responding to all tickets received through chats, calls, emails, in person, social media etc based on the SLA set.
Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
Act as a point of contact between field staff and customer to assist customers in emergency situations
Document all call information according to standard operating procedures

Resolutions and escalations

Take ownership of customers issues and follow problems through to resolution
Escalating queries and concerns via immediate report to the supervisor/manager including any critical system/app failures.
Prioritize and organizes task properly with handling of distractions in a professional manner.
Must be Keen to learn new market technology and a general know how of mobility industry
Proactive outreach and ability to promote B2B product offerings
Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)
Coordination with operations team including Operations Executive, driver’s, team lead etc for better service on time to the Customers
Co-ordinating with operations and finance and other relevant departments to find appropriate solutions to customer queries.
Assist customers on any channel assigned by the team leader or supervisor.

Qualifications:

Diploma or University Degree in Business, Communications, and Marketing discipline
Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
2 years of Call center or customer service experience is a MUST
Arabic would be a huge plus
Tech Savvy (Basic system and software knowhow, Helpdesk ticketing system, reporting system, CRM system)

Soft Skills

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