Selfdrive.ae is hiring a Customer Service Executive who is responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc. *****Only serious and Immediate joiners apply****** Note: preference will be given to people who are on Visit/Cancelled Visa Call Centre experience is Mandatory Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our company database in a comprehensible way Meet personal/team qualitative and quantitative targets Qualifications required: Proven experience as a Customer Service Executive or relevant role
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