Customer Service Representative
Jebel Ali, DU, AE, United Arab Emirates
Job Description
Key Responsibilities:
Respond to customer inquiries via calls, WhatsApp, website & social media quickly and professionally. Qualify leads and identify those ready to be passed to the sales team Explain Ducon's services, products, and the end-to-end customer journey Maintain accurate records and updates in Salesforce CRM
KPIs & Performance Metrics:
Response Time: First response within 5-10 minutes Follow-Up Rate: 100% of qualified leads followed up and documented Lead Qualification: Ensure only well-qualified leads are sent to sales CRM Accuracy: All customer information and lead status updated correctly
Requirements:
1-3 years customer service experience (UAE preferred) Salesforce experience is mandatory Strong communication skills in English AND Arabic . (This is mandatory) Organized, customer-focused, and detail-oriented
Job Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month
Ability to commute/relocate:
Jebel Ali: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
What is your Expected Salary?
Experience:
Customer Service: 1 year (Required)
Language:
Arabic (Required) * English (Required)
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2274157
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJebel Ali, DU, AE, United Arab Emirates
-
EducationNot mentioned