Job Description

Job Overview

The Customer Service Representative will work exclusively for a project with a U.S. based client in the property insurance industry. The primary focus of the position is communicating with insureds, agents, or producers and/or other insureds' representatives, via telephone, live chat, and email, on a wide variety of new and renewal business inquiries, insurance policy servicing matters, and/or first notice of loss and/or claims status requests. The Customer Service Representative Team also provides administrative and technical assistance in the ongoing maintenance of policies and assists in ensuring the proper set-up, maintenance, and upkeep of accurate, complete, current, and regulatory-compliant claims files, as directed.

ONCE YOU APPLY :

SEND A

WHATSAPP MESSAGE

TO THE FOLLOWING PHONE NUMBER:

+212 666 114 545

. WE WILL PROVIDE YOU WITH A PARAGRAPH TO READ, AND YOU WILL NEED TO SEND US AN AUDIO MESSAGE TO HELP US ASSESS YOUR ENGLISH PROFICIENCY.

Job Qualifications

A good fit for the position will typically have the following qualifications:

- A bachelor's/master's degree in English is a huge plus

- Customer Service Telephone and Email Business Etiquette Rules

- Willing to work

full-time

-

Excellent

written and oral English communication skills

- 2+ years of customer service experience in an English setting, preferably for US/Canada based clients

Job Benefits

- Permanent full-time employment (CDI)

- Training Provided

- Social Security

- Performance Bonus

Business Hours

- Monday-Friday 8:00am to 6:00pm (United States Eastern Standard Time)

o Note: Hours are subject to change given client and business needs

Job Compensation

- Base Salary + Performance Bonus

Job Type: Full-time

Pay: 5,500.00DH - 7,000.00DH per month

Application Question(s):

Do you have a higher education degree in English studies/literature? Have you ever worked in customer service with US/Canada clients in English? Do you have any current commitments that will prevent you from starting immediately? What city do you currently live in? Rate your English level from 1 to 10. (1= Beginner; 10=Expert) Are you able to work business hours for US Eastern Standard Time Zone(currently 1:00pm to 11:00pm - 2:00pm to 12.00am Morocco Time)? This job is NOT REMOTE.
Experience:

english customer service: 1 year (Preferred)
Language:

* English (Required)