Job Description

About Us

We are a growing international e-commerce company managing several brands in lifestyle and family products. We're looking for a motivated Customer Service Representative to join our team in Dubai and help us deliver a great customer experience across all communication channels.

Your Role

You will be responsible for assisting customers through email, live chat, WhatsApp, and social media, managing orders and deliveries, and coordinating with logistics and suppliers. You'll also help maintain a positive brand image by managing comments and feedback on social media.

Main Responsibilities

Respond to customers via email, chat, WhatsApp, and social networks. Handle delivery issues, tracking, and carrier disputes. Manage exchanges, refunds, and order updates. Moderate and reply to comments on social media platforms. Communicate with logistics teams and factories regarding shipments and product feedback. Track and report common issues to improve customer satisfaction.

Requirements

Excellent written and spoken French and English. Strong communication and problem-solving skills. Experience in e-commerce customer support is a strong advantage. Comfortable working with CRM tools (Crisp, Zendesk, or similar). Organized, empathetic, and proactive.
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A propos

Nous sommes une entreprise e-commerce internationale en pleine croissance, gerant plusieurs marques dans l'univers du lifestyle et de la famille.
Nous recherchons un(e) Charge(e) de Service Client base(e) a Dubai pour renforcer notre equipe et offrir une experience client exceptionnelle sur tous nos canaux de communication.

Vos missions

Repondre aux clients par email, live chat, WhatsApp et reseaux sociaux. Gerer les litiges transporteurs, le suivi de colis, les echanges et remboursements. Moderer et repondre aux commentaires sur les reseaux sociaux. Etre en contact avec la logistique et les usines pour le suivi des expeditions et retours produits. Identifier les problemes recurrents et proposer des ameliorations pour optimiser la satisfaction client.

Profil recherche

Excellentes competences en communication ecrite et orale. Bonne maitrise du Francais et Anglais. Experience dans le service client e-commerce (un plus). A l'aise avec les outils CRM (Crisp, Zendesk, ou equivalents). Sens du service, rigueur et reactivite.
Job Type: Full-time

Experience:

Customer Service : 2 years (Required) E-commerce: 2 years (Preferred)
Language:

* French (Required)