Job Description

Customer Service Representative (Part-Time, Remote)

Company:

Healthy Kitchen Delivery

Location:

Remote (UAE-based preferred)

Employment Type:

Part-Time

About Healthy Kitchen

Healthy Kitchen is a Dubai-based premium meal delivery service developed in collaboration with preventive and functional medicine specialists. We create medically aligned, nutritionist-designed meal plans that support gut health, metabolic balance, autoimmune conditions, and long-term wellbeing. Our mission is to bridge medical dietary protocols with practical, everyday nutrition.

Role Overview

We are looking for a

Customer Service Representative

to join our team on a

part-time, fully remote basis

. This role is ideal for someone with prior customer service experience and a genuine interest in health, nutrition, and functional medicine. A strong understanding of healthy eating and dietary protocols is highly valued.

You will be the first point of contact for our clients, supporting them throughout their journey with Healthy Kitchen and helping them choose and understand the right meal plans.

Working Hours

Part-time Working hours aligned with

Dubai (UAE) time zone

Ideal for someone based in the

UAE or nearby region

This role may be especially suitable for someone looking for flexible, part-time remote work alongside other commitments.

Key Responsibilities

Respond to customer inquiries via WhatsApp, email, and other support channels Guide clients in selecting appropriate meal plans and dietary protocols Clearly explain ingredients, exclusions, and nutrition principles Coordinate internally regarding orders, changes, and special requests Handle customer concerns with empathy, professionalism, and efficiency Maintain accurate records of customer interactions

Requirements

Previous

customer service experience

(essential) Basic knowledge of

healthy nutrition

(required) Strong advantage if you have: Understanding of functional or medical nutrition protocols Experience with structured dietary programs (gut health, autoimmune, metabolic, etc.) Excellent written and verbal communication skills in English High level of empathy, responsibility, and attention to detail Ability to work independently in a remote environment

Nice to Have

Background in nutrition, wellness, or healthcare Experience in food delivery, health, or lifestyle services Familiarity with WhatsApp-based customer support

What We Offer

Part-time, fully remote position Flexible structure within Dubai working hours Purpose-driven work in the health and wellness space Supportive, professional team environment
If you are passionate about health, enjoy supporting people, and are looking for a flexible remote role, we would love to hear from you.

Job Type: Part-time

Pay: AED1,500.00 - AED2,500.00 per month

Expected hours: No less than 20 per week