Customer Service Representative
Dubai, DU, AE, United Arab Emirates
Job Description
Dubai, UAE
DG Training & Development Institution
DG Training & Development Institution, a
KHDA-approved training institute in Dubai
and anofficial IELTS test venue
, is seeking aCustomer Service Executive
withstrong sales and telesales skills
to join our growing team.Key Responsibilities
Handle customer inquiries via phone, WhatsApp, email, and walk-ins Convert inquiries into enrollments through effective
sales and telesales techniques
Make outbound calls to follow up on leads and promote courses Provide accurate information about courses, schedules, fees, and registrations Support student enrollment and payment coordination Maintain and update customer records in CRM systems Coordinate with academic and administrative teams Ensure high customer satisfaction and professional service standardsRequirements
Proven experience in
customer service, sales, or telesales
(education or training sector preferred) Excellent communication and persuasion skills inEnglish
Strong interpersonal, negotiation, and closing skillsKnowledgeable in Microsoft Office (Word, Excel, Outlook)
Comfortable using ChatGPT and AI tools for sales communication and customer follow-ups
Must have own valid UAE residency visa and Emirates ID
Professional appearance and positive attitude Ability to work in a target-driven, fast-paced environmentWorking Schedule
Monday to Thursday:
10:00 AM - 7:00 PMSaturday & Sunday:
12:00 PM - 5:00 PMFriday:
OffJob Type: Full-time
Pay: AED4,000.00 per month
Education:
Bachelor's (Preferred)
Experience:
* Dubai: 2 years (Required)
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Job Detail
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Job IdJD2215654
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned