Job Description

Responsibilities:Customer Interaction & SupportRespond to customer inquiries via phone and emailProvide detailed information on Subscription options, terms, and conditions.Handle complaints and resolve issues promptly to maintain customer satisfaction.Follow up with customers post-delivery to ensure service quality.Documentation & Process ManagementValidate reservations, payment details, and delivery schedules.Maintain accurate customer records in internal systems (e.g., CarPro )Coordination & DeliverySchedule vehicle deliveries and confirm details with customers.Liaise with logistics and contract management teams for timely handovers.Communication ToolsUse Microsoft Outlook for professional email correspondence and calendar scheduling.Utilize Microsoft Excel for tracking lease agreements, payment schedules, and reporting metrics.Customer ExperienceDemonstrate empathy and professionalism in all interactions.Educate customers on vehicle features, warranty, and maintenance requirements.Implement customer satisfaction programs and monitor feedback.Required SkillsEducation: High school diploma or equivalent; a degree in Business or related field is a plus.Experience: 1-2 years in customer service, preferably in automotive or leasing.Technical Skills:Proficiency in Microsoft Outlook (email, calendar management).Intermediate Microsoft Excel (data entry, basic.)Familiarity with CRM systems and leasing software.Soft Skills:Excellent verbal and written communication.Strong problem-solving and conflict resolution abilities.Ability to multitask and manage time effectively.Customer-focused mindset with attention to detail.

Skills Required