Job Description

Position Title

: Front Desk Agent

Department

: Front Office

Reports To

: Front Desk Supervisor / Front Office Manager

Location

: Hala Drive Car Rental, [Location]

Job Overview

:

The Front Desk Agent at

Hala Drive Car Rental

is the first point of contact for guests and plays a critical role in delivering exceptional customer service. This position is responsible for handling vehicle rentals, processing customer check-ins and check-outs, managing reservations, providing information about our fleet, and addressing any inquiries or issues. The Front Desk Agent is expected to maintain a high level of professionalism, courtesy, and efficiency in all guest interactions.

Key Responsibilities

:

Vehicle Rental Check-In and Check-Out

: Greet customers upon arrival, assist with vehicle rental check-in and check-out procedures, verify reservation details, and issue vehicle keys.

Reservation Management

: Manage incoming reservations via phone, email, or online booking systems. Ensure accuracy of customer information and vehicle availability.

Customer Service

: Provide exceptional customer service by addressing guest inquiries, resolving complaints, and assisting with any special requests or needs related to vehicle rentals.

Information and Assistance

: Offer information regarding the vehicle fleet, rental policies, insurance options, and local attractions. Assist customers with arranging transportation or providing other concierge services.

Phone and Email Communication

: Answer phone calls and emails promptly, professionally, and accurately, assisting with inquiries, reservations, or transferring calls to appropriate departments.

Record Keeping

: Maintain accurate customer records, ensuring that personal information is kept confidential and handled according to company policies.

Billing and Payment

: Process customer payments, handle billing discrepancies, and manage the cash drawer, following all company accounting procedures.

Team Collaboration

: Coordinate with other departments, including maintenance and customer service, to ensure smooth operations and customer satisfaction.

Compliance and Safety

: Adhere to safety, security, and health policies related to vehicle rental services. Ensure compliance with all legal and regulatory requirements.

Problem-Solving

: Address any customer issues or complaints professionally, ensuring a timely and satisfactory resolution.

Upselling

: Promote and sell additional services, upgrades, or special offers to enhance the customer experience and increase revenue.

Qualifications

:

Education

: High school diploma or equivalent required. A degree in hospitality, business, or a related field is a plus.

Experience

: Previous experience in customer service, sales, or the car rental industry is preferred but not required.

Skills

: Strong communication and interpersonal skills. Ability to handle multiple tasks and prioritize effectively. Proficient in using computer systems and rental management software. Excellent problem-solving skills and the ability to stay calm under pressure. Strong attention to detail and organizational skills.
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month