Job Description

Job Title: Customer Service Representative

Company: Golden Key Car Rental

Location: UAE, Dubai, Airport Road, Al Garhoud

About Us:

At Golden Key Car Rental, we pride ourselves on delivering exceptional customer service. We are seeking a highly skilled Customer Service Representative to join our team and help us maintain our reputation for outstanding service.

Role Overview:

The Customer Service Representative will be responsible for managing inbound and outbound phone calls, handling email requests, and interacting with customers face-to-face. This role demands a friendly, helpful approach, with a focus on resolving issues efficiently and promoting a customer-first mentality.

Key Responsibilities:

Handle inbound and outbound phone calls, emails, and face-to-face interactions professionally and courteously. Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties Address customer inquiries and concerns promptly, providing clear and accurate information. Resolve customer issues with a solutions-oriented mindset, ensuring a positive experience. Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Promote and upsell company products and services as opportunities arise. Maintain a high level of product knowledge to effectively assist customers. Document customer interactions and feedback to support continuous improvement. Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Qualifications:

Arabic speaker and know English as a second language Organization Time management Clear verbal and written Proven experience in customer service or a related field. Strong communication and interpersonal skills. Educational background in business, marketing, or finance Ability to think quickly and resolve issues effectively. Ability to solve problems, alleviate conflicts, and escalate tactfully Sales experience is a plus. Proficient in using computer systems and programs. A customer-first attitude and a commitment to providing exceptional service.
Salary expectations:

2500 AED monthly

Why Join Us:

As a General Manager at Golden Key Car Rental, you will be a key player in reinforcing our reputation for excellence. If you are a quick learner with a passion for helping others and a knack for problem-solving, we would love to hear from you.

How to Apply:

Please submit your resume and a cover letter outlining your experience and suitability for the role to hala@gkcarrental.ae

Job Type: Full-time