Job Description

Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles


Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement


Organizing & Training drivers frequently to increase driver productivity


Providing proper product and training for all drivers on a regular and continuous basis


Visiting customers frequently to build better relationship


Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance


Coordinating with workshop for customer original vehicles and updating on timely basis


Ensuring to return all original vehicle to customer once ready from workshop


Ensuring to maintain high quality vehicle as per SHIFT standard


Receiving vehicles from car wash and closing NRT


Updating fuel invoice supporting's on day-to-day basis


Responding to all phone calls and ensuring to provide all necessary support


Ensuring to reply all external/internal customer emails within 2 hours


Making sure to assign jobs to drivers regularly to ensure high production


Analyzing points based on distance/location and approving drivers OT


Transferring old and high mileage floating vehicles to sales on regular basis


Make sure fleet reconciliation is done on daily basis and clear the variance if any same day

Educational Qualification

Bachelor's Degree

Work Experience

4 years of experience in car rental and fleet operations, including service coordination, customer handling, driver management, and daily fleet reconciliation

Languages

Fluent in English (spoken and written)


Arabic is preferred