Job Description

Deliver superior service to customers by always positively surprising them. Be proactive in handling potential customer difficulties Be proactive in addressing potential operational breakdowns Communicate with empathy and compassion. Doing the telesales and converting the daily leads to business Collecting feedback and reviews from customer Making upselling and cross-selling over the calls Learn and internalize the Washmen process for handling damage and missing item claims. Proactively and realistically manage customer expectations. Manage the customer's experience and steer it towards a positive experience. Always be 2 steps ahead of any customer claim or resistance to a proposal and address it in advance. Develop and acquire a strong laundry and dry-cleaning knowledge base in order to address customer claims with confidence and explain cases. This relaxes customers and increases their trust in our service. Continuously suggest methods to improve the customer service process. Develop empathy Learn the company's Customer Service Principles and learn to balance a Principle-based approach to customer service with our Procedural based approach. Always maintain a light-hearted, professional but very friendly and personal tone on the phone. Pursue continuous learning in the fields of communication, customer service and laundry. Pursue knowledge in personal matters of interest at least 1 hour a week on company time. Identify personal limitations and request help from peers and management when you need it.
Requirement :

1. Telesales Experienece is a Must

2. Computer handling skill is a must

3. Experience in handling POS System is a must

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,000.00 per month