Customer Service Representative

Dubai, DU, AE, United Arab Emirates

Job Description

The purpose of this position is to promote and improve customer service excellence, handle customers' complaints and ensure a safe, secure and clean environment for customers and staff.

MAIN RESPONSIBILITIES




Promoting and improving customer service excellence. Conduct customer service satisfaction survey and analyse the needs and expectations of customers. Cooperate with business partners. Handle customers' complaints. Handle customers' requirements and enquiries by telephone, fax and email. Ensure a safe, secure and clean environment for customers and staff. Ensure the company strategies and quality systems are followed. Report and solve faults and problems according to company procedure. Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning & Performance Manager.



KEY SKILLS




Proficient in spoken and written English and or Arabic. Active listening. Attentive to details and able to multitask. Good interpersonal and communications skills at all levels.



EXPERIENCES




A minimum of 2 years of work experience in a relevant field. Strong background in transport or services industry is highly preferable.



EDUCATIONNAL QUALIFCATIONS




* Ideally a degree or high diploma holder in any discipline.

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Job Detail

  • Job Id
    JD1993644
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, DU, AE, United Arab Emirates
  • Education
    Not mentioned