Customer Service Representative
Dubai, DU, AE, United Arab Emirates
Job Description
The purpose of this position is to promote and improve customer service excellence, handle customers' complaints and ensure a safe, secure and clean environment for customers and staff.
MAIN RESPONSIBILITIES
Promoting and improving customer service excellence. Conduct customer service satisfaction survey and analyse the needs and expectations of customers. Cooperate with business partners. Handle customers' complaints. Handle customers' requirements and enquiries by telephone, fax and email. Ensure a safe, secure and clean environment for customers and staff. Ensure the company strategies and quality systems are followed. Report and solve faults and problems according to company procedure. Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning & Performance Manager.
KEY SKILLS
Proficient in spoken and written English and or Arabic. Active listening. Attentive to details and able to multitask. Good interpersonal and communications skills at all levels.
EXPERIENCES
A minimum of 2 years of work experience in a relevant field. Strong background in transport or services industry is highly preferable.
EDUCATIONNAL QUALIFCATIONS
* Ideally a degree or high diploma holder in any discipline.
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Job Detail
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Job IdJD1993644
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned