Customer Service Representative

Dubai, United Arab Emirates

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Job Requirements:

Proven experience in customer service / sales support within the freight forwarding or logistics industry.
Strong knowledge of Export, Import, and Cross-Trade shipment handling.
Hands-on experience with FRESA or similar logistics ERP systems.
Ability to prepare accurate quotations, shipping documents (BL instructions, invoices, profit/loss sheets), and manage end-to-end shipment processes.
Skilled in client relationship management, handling enquiries, and converting quotations into confirmed jobs.
Excellent coordination skills with sales, operations, customer service, and credit control teams.
Target-driven mindset with a track record of meeting KPIs and revenue goals.
Strong communication and negotiation skills.

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