Job Description

The Customer Service Representative plays a pivotal role in ensuring customer satisfaction and loyalty within the Business Support Services. This position is ideal for individuals who are passionate about providing exceptional service and are eager to contribute to a dynamic team.

Job Responsibilities:

Provide virtual customer assistance through chat support.

Respond promptly to customer inquiries via chats ( Not a sales nature )

Resolve customer complaints and issues efficiently, ensuring a positive experience.

Maintain detailed records of customer interactions and transactions.

Provide accurate information regarding orders to customers.

Identify opportunities for process improvements to enhance customer satisfaction.

Monitor customer feedback & provide excellence service

Participate in team meetings to discuss performance metrics and service strategies.

Desired Skills?

Excellent verbal and written communication skills & fast typing skills

Strong problem-solving abilities and a customer-centric mindset.

Ability to work effectively in a team-oriented environment.

Positive attitude and a willingness to learn.

Experience in handling difficult situations with professionalism.

Strong organizational skills and attention to detail.

Ability to multitask and manage time effectively

Willing to work :

The position requires a rotational schedule.

Work hours are from 10 AM to 10 PM (and vice versa). 2 hours break

The role involves a 5-day work week. ( 2 days holidays )

Employees must work on public holidays. Compensation will be provided as per UAE law.

Benefits & Compensation:

Competitive Salary

Annual Paid Leave

Opportunity for Business Travel

Employment Visa Provided

Medical Insurance

Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month