Customer Service Representative
Job Description
Job Category: Ecommerce
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Key Responsibilities :
1. Answer general customer inquiries through calls, chats, and emails until the inquiry is closed.
2. Review orders daily for potential fulfillment issues and address any identified problems.
3. Manage customer accounts, including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
4. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
5. Maintain awareness of our process and KPI's and an understanding of performance evaluation relating to calls and KPI calculations
6. Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers' feedback and concerns
7. Work with Operations to address and resolve store issues.
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Job Detail
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Job IdJD1944207
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned