Customer Service Representative

Dubai, United Arab Emirates

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Job Category: Ecommerce
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Respond promptly and professionally to customer inquiries via email, chat, social media, and phone.
Manage order processing issues, delivery concerns, return/exchange requests, and payment-related queries.
Provide accurate, valid, and complete information using the right tools and resources.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Collaborate with warehouse, logistics, marketing, and product teams to resolve customer concerns and improve processes.
Monitor and escalate customer feedback to relevant teams for continuous improvement.
Maintain customer records by updating account information accurately.
Follow communication procedures, guidelines, and policies.
Stay up to date with product knowledge, promotional campaigns, and platform updates.
Experience with marketplaces like Amazon, Noon, or Shopify-based platforms

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