Job Description

The Customer Service Representative (CSR) plays a pivotal role in delivering exceptional service to our clients across various digital and voice-based platforms. The CSR is responsible for managing inquiries, resolving complaints, and ensuring customer satisfaction while upholding company values and compliance standards.

Key Roles & Responsibilities

Handle incoming and outgoing customer communications through phone, email, live chat, and social media. Assist customers with account-related queries, transaction details, and mobile/digital banking platform navigation. Guide customers through KYC processes, digital onboarding, and verification procedures. Educate customers on available services, products, promotions, and platform updates. Accurately identify customer problems and resolve basic issues independently. Track open issues and ensure timely follow-up until resolution. Utilize CRM tools like Zendesk or Salesforce to log and track customer interactions and maintain accurate data. Provide 24/7 support coverage, including rotational shifts, weekends, and public holidays as required. Adhere strictly to company policies, including customer data protection, privacy laws, and financial compliance protocols. Maintain a clean legal record and commit to confidentiality through NDA agreements.

Requirements

Bachelor's degree in finance, Business, Communications, or a related field. Fluency in English and Tagalog languages depending on customer base. CRM experience (Zendesk, Salesforce); familiarity with mobile/digital banking platforms. Willingness to work shifts, including weekends and holidays. Clean criminal record; adherence to NDA and compliance standards. 1-2 years in inbound/outbound environments; experience handling high-volume queues Prior experience in banking, fintech, or financial services customer support, Live chat, email, and social media support (WhatsApp, Facebook, etc.). Empathy, patience, time management, conflict resolution, and multitasking abilities.
Please share your resume at

Hr@ogold.app

Job Type: Full-time

Pay: From AED4,000.00 per month